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390k FAQ — All Your Questions Answered

Find answers to any question — from registration, login, deposits, and withdrawals to bonuses and gaming.

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Account, payment, bonus, gaming, and security — use the category tabs to jump straight to the question you need.

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All questions and answers are written in plain, simple language — no prior knowledge required. Everything is explained clearly and straightforwardly.

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The FAQ is updated immediately whenever 390k introduces new features, policy changes, or updated offers.

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If you can't find your answer in the FAQ, reach out to our 24/7 Live Chat support for a fast resolution.

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Account & Registration

Questions about registration, login, profile & password

Signing up at 390k is quick and easy. On the registration page Enter your name, email or mobile number, and a password. Then verify via email or SMS — your account will be active in just 2–3 minutes. Your welcome bonus will be available right after registration.

Under 390k's policy, each person is allowed to register only one account. Creating multiple accounts may result in all of them being suspended and any associated balances forfeited. This rule is strictly enforced to maintain fair and secure gaming for everyone.

On the login page Go to the login page and click the "Forgot Password?" link. Enter your registered email address or mobile number and a reset link or code will be sent to you. Use it to set a new password. The whole process only takes a few minutes.

KYC (Know Your Customer) verification is required to comply with international regulations. It helps prevent fraud and keeps your account secure. You'll typically need to upload a photo of your national ID or passport. Once verified, your withdrawal limits will increase.

If your account is suddenly suspended, contact us via Live Chat or email at support@390k.ws. Accounts are typically put on hold due to security checks or suspected policy violations. Providing the correct information usually resolves the issue quickly.

Deposits & Withdrawals

Questions about payment methods, limits & processing times

390k supports all popular payment methods in Bangladesh:
  • Mobile Banking: bKash, Nagad, Rocket
  • Bank Transfer: Directly from your bank account
  • Crypto: USDT and other major cryptocurrencies
Deposits via all methods are generally instant or processed within 5–15 minutes.

The minimum deposit is just ৳500 (five hundred BDT). The minimum withdrawal amount is ৳1,000 (one thousand BDT). Maximum limits depend on your account's verification level — fully KYC-verified accounts can withdraw higher amounts.

Mobile banking withdrawals (bKash/Nagad/Rocket) are typically processed within 1–6 hours. Bank transfers may take 1–2 business days. Crypto withdrawals can take 1–24 hours depending on network congestion. Slight delays may occur at night or on weekends.

Wait 15–30 minutes first. If the balance still hasn't updated, contact live chat support with a screenshot of the payment or your transaction ID. Our team will verify and resolve the issue promptly.
📌 Tips: Always save your reference number or transaction ID when making a deposit — it makes resolving any issues much faster.

A withdrawal request can be cancelled while it is still in "Processing" status. Once it has been marked as "Sent", cancellation is no longer possible. If you need to cancel, contact live chat support as soon as possible.

Bonuses & Offers

Questions about welcome bonuses, cashback, reload offers & the loyalty program

Yes, 390k offers an attractive welcome bonus on your first deposit after registration. The bonus amount and terms may vary — for current offers, On the registration page Check it out. Make sure to read the turnover requirements before using any bonus.

Turnover means you must place a certain amount in bets before you can withdraw a bonus. For example, a 10x turnover requirement means if you receive a ৳1,000 bonus, you need to wager a total of ৳10,000 before withdrawing. Turnover requirements vary by bonus — check the individual offer details.

Daily Login Logging in daily earns you a daily login bonus. You can also earn cashback bonuses by placing a set amount in bets each day. All active offers are visible in the "Bonus" section of your dashboard.

You earn loyalty points on every bet placed at 390k. As points accumulate, you move up to higher levels and unlock rewards and exclusive perks. Points can also be converted into cash bonuses. High roller members enjoy the greatest benefits.

Gaming & Betting

Questions about lottery, Sports Betting, match odds & new games

390k offers a wide range of gaming categories:

390k's Lottery Tickets at various price points are available in this section, starting from as little as ৳50. Draw schedules, prize amounts, and winning odds are all clearly stated in each ticket's description.

390k's Sports Betting Sports Betting covers 30+ sports including cricket, football, tennis, badminton, basketball, volleyball, and hockey. All major tournaments are covered — IPL, BPL, the World Cup, the Premier League, and more.

Winnings are automatically credited to your 390k wallet as soon as the bet is settled. For lottery prizes, funds are credited instantly once the draw is complete.

Yes, 390k's Mobile App Once downloaded, you can play all games through the app. It offers the full desktop experience — deposits, withdrawals, bonuses, and live betting, all in one place. Available on both Android and iOS.

Security & Privacy

Questions about account security, data privacy & responsible gaming

Yes, 390k is an internationally licensed online gaming platform. We use SSL encryption to keep all your data and transactions secure. Our Privacy Policy and Terms & Conditions Read on to find out more.

Go to Account Settings and enable 2FA under the "Security" option. You can set it up using an OTP sent to your mobile number or via Google Authenticator. Once active, an additional verification step is required at login, making your account significantly more secure.

No. 390k does not sell or share your personal information with any third party. Only limited data may be used where legally required or necessary for payment processing. For more details, Privacy Policy View.

390k is committed to Responsible Gaming. Our platform offers:
  • Set daily / weekly / monthly deposit limits
  • Self-Exclusion (temporary account deactivation for a set period)
  • Betting Limits
  • Cooling-Off Period
To learn more Responsible Play View page.

Change your password immediately and enable 2FA. Then notify our support team at support@390k.ws. We will review your account's login history and take the necessary steps. Always decline login requests from unrecognised devices.

More About 390k

390k is an internationally recognized online gaming and Sports Betting platform built specifically with Bangladeshi users in mind. It offers full support in Bengali, familiar payment methods like bKash, Nagad, and Rocket, and promotions tailored to the local market.

Thousands of active members buy lottery tickets, place Sports Betting wagers, and enjoy new games on the platform every day. Our goal is to provide a safe, transparent, and enjoyable gaming environment for everyone.

Our 24/7 support team is always ready to help with any question or issue. If you can't find the answer on this FAQ page, reach out via live chat or email — we'll get back to you as quickly as possible.

⚠️ Please note: 390k is strictly for adults aged 18 and above. Gaming can be addictive — please play responsibly.
Table of Contents
1 Account & Registration 2 Deposits & Withdrawals 3 Bonuses & Offers 4 Gaming & Betting 5 Security & Privacy
Quick Links
Register Log In Lottery Sports Betting Match Odds New Games High Roller App Download Responsible Play About Us
Support Contact
If you can't find your answer in the FAQ, please reach out to our support team.
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Live Chat
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Email
support@390k.ws
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Responsible Gaming
Gaming can be addictive. Set your limits and play responsibly.
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Still have questions?

Our support team is here for you 24 hours a day, 7 days a week.

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Live Chat

For the fastest resolution, reach out via live chat. Average response time is 2–5 minutes.

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Email Support

For detailed issues, email us at support@390k.ws. You can expect a reply within 12–24 hours.

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App Support

Mobile App Download the app and use the support chat directly from within it.

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Got all your questions answered? Don't wait — register at 390k, claim your welcome bonus, and start playing today.

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