📋 Terms & Conditions

Know Before You Play — Full Terms and Conditions for 390k

Before creating an account or playing on 390k, please read these Terms and Conditions carefully. They cover everything you need to know about accounts, bonuses, payments, responsible gaming, and more.

Last Updated: January 2026
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Total Sections
12
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Secure
SSL
⚖️
Fair
RNG
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Age Restriction
18+

Key Highlights of the Terms at a Glance

A quick summary of the most important points in 390k's Terms & Conditions

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Account Registration

Only one account is permitted per person. Registration must be completed using accurate and truthful information. Providing false details may result in account termination.

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Bonuses & Offers

Each bonus carries its own wagering requirements. Please read the terms carefully before claiming any bonus. Misuse of bonuses may result in account suspension.

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Deposits & Withdrawals

Minimum deposit and withdrawal limits apply. Withdrawals are processed after KYC verification. Suspicious transactions may be subject to additional security checks.

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Age Verification

Only individuals aged 18 or older may participate on 390k. Proof of identity may be requested to verify age.

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Security & Privacy

Keeping your personal information secure is our responsibility. We use SSL encryption and follow strict data policies. Your information is never sold to third parties.

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Prohibited Activities

Fraud, money laundering, and operating multiple accounts are strictly prohibited. If any such activity is detected, the account will be permanently closed.

01 General Terms and Conditions

By using the 390k website and app, you are considered to have automatically accepted these Terms and Conditions. 390k reserves the right to modify, update, or revoke these terms at any time. Members will be notified of any changes via email or in-app notification. Continued use of the site after any changes constitutes acceptance of the updated terms.

390k is an internationally licensed online gaming platform. A valid internet connection and an active account are required to use our services. 390k is strictly for individuals aged 18 and above and residents of regions where online gaming is permitted by law.

Important: These Terms and Conditions have been prepared to ensure our Bangladeshi members can understand them with ease. If anything is unclear, please contact the support team.

02 Account Registration & Verification

To register on 390k, you must provide accurate and truthful information in the registration form. Only one account per person is permitted. Creating multiple accounts is strictly prohibited — if detected, all associated accounts will be terminated and funds may be forfeited.

The following information must be provided accurately at the time of registration:

  • Full Name: Exactly as it appears on your national ID.
  • Date of Birth: Exact date, month, and year.
  • Mobile Number: An active Bangladeshi phone number.
  • Email Address: An email address you check regularly.
  • Address: Your current residential address.

As part of KYC (Know Your Customer) verification, 390k may request proof of identity, address, or payment method at any time. Withdrawals may be put on hold until verification is completed.

03 Age Verification & Minor Protection

The minimum age to participate on 390k is 18. Anyone under 18 is strictly prohibited from using this platform. During account registration, users must agree to a declaration confirming their age.

Important: If a member registers with a false age and this is later proven, their account will be immediately closed and all winnings will be forfeited.

390k proactively conducts age verification. A copy of a national ID or passport may be requested in cases of doubt. Parents and guardians are urged to take the necessary steps to prevent minors from accessing this platform.

04 Deposits & Payment Methods

390k accepts deposits via bKash, Nagad, Rocket, and other approved payment methods. Deposits are typically credited to your account within minutes. If there's a delay due to technical issues, please contact the support team.

Payment Methods Minimum Deposit Processing Time
BKash ৳200 Instant
Nagad ৳200 Instant
Rocket ৳200 1–5 minutes
Bank Transfer ৳ 1,000 1–24 hours

390k only accepts payment methods registered in the member's own name. Deposits made through third parties are strictly prohibited. Any such transaction detected may be confiscated and the account may be subject to investigation.

05 Withdrawal Policy

To withdraw from 390k, you must first complete KYC verification. Verified members typically receive their withdrawal within 24 hours. When submitting a withdrawal request, make sure your account number and payment method are correct — we cannot guarantee recovery of funds sent due to incorrect details.

  • Minimum Withdrawal: ৳ 500
  • Maximum Daily Withdrawal: Determined by account level.
  • Processing Time: Typically 12–24 hours.
  • Withdrawal Fee: 390k does not charge any fees, though your payment provider may apply their own.

390k reserves the right to temporarily suspend withdrawals during suspicious activity or an ongoing investigation. In such cases, the member will be notified by email and may be asked to provide relevant information.

06 Bonuses & Promotional Offers

390k offers a range of bonuses — welcome bonuses, reload bonuses, free spins, and cashback. Each bonus comes with specific Wagering Requirements (WR) that must be met before any bonus funds can be withdrawn.

  • Welcome Bonus: Applicable on first deposit only. Available once per account.
  • Wagering Requirements: Bonus amounts generally require 10x–30x wagering. Individual terms apply to each offer.
  • Expiry: Bonuses generally need to be used within 30 days. Any unused bonus will be forfeited once the expiry period ends.
  • Game Restrictions: Certain games may not count toward bonus wagering requirements. This will be specified in the offer's terms and conditions.
Tip: Always read the full terms of an offer before claiming a bonus. If anything is unclear, reach out to the support team.

Attempting to abuse bonuses or exploit the system — such as claiming bonuses through multiple accounts or using risk-free betting strategies — will result in the forfeiture of the bonus and any associated winnings if detected.

07 Gaming Rules & Fair Play

All games on 390k are tested by third-party audit agencies and operated using certified RNG (Random Number Generator) technology. This means every game outcome is completely random and cannot be predicted in advance.

Keep the following in mind while playing:

  • Each game has its own rules, which are detailed within the game itself.
  • If a game is cancelled due to a technical fault, the stake will be refunded.
  • In Live Casino games, the dealer's decision is final; however, any identified errors will be reviewed.
  • Only official results are counted in Sports Betting.

390k does not influence the outcome of any game. Every game has its own RTP (Return to Player) set by the provider, which is publicly displayed on the site.

08 Prohibited Activities

The following activities are strictly prohibited on 390k. If any of these are detected, the account will be permanently closed:

  • Multiple Accounts: No individual may create or operate more than one account.
  • False Information: Providing false or fraudulent information during registration or the verification process.
  • Bonus Abuse: Using any method to exploit or manipulate the bonus system.
  • Money Laundering: Using the platform to launder illicit funds.
  • Exploiting Software Bugs: Intentionally exploiting any bug or error.
  • Automated Tools: Using bots or automated software to play games.
  • Hacking: Attempting unauthorized access to the system.
Important: 390k reserves the right to take legal action if prohibited activity is detected. If you notice any suspicious activity, report it directly to support@390k.ws.

09 Responsible Gaming

390k believes gaming is a form of entertainment, not addiction. That's why we place the highest priority on responsible gaming. Every member account comes with the following features:

  • Deposit Limit: Set daily, weekly, and monthly deposit limits.
  • Session Time Limits: Decide in advance how long you want to play in a single session.
  • Reality Check: You'll receive periodic reminders to help you keep track of how long you've been playing.
  • Self-Exclusion: You can put your account on hold for a set period at any time.

If you notice any signs of problem gambling, please visit our Responsible Gaming Visit the page or chat directly with our support team. We're always here for you.

10 Account Closure & Suspension

390k reserves the right to suspend or permanently close any account at any time and for any reason. However, accounts will not be closed without reasonable grounds. Members are generally notified by email before any account closure.

Members can also close their account at any time by emailing the support team or submitting a request via live chat. Please make sure to withdraw any remaining balance before closing your account.

  • Temporary Suspension: Your account may be temporarily suspended during an investigation or verification process.
  • Permanent Closure: Any violation of the rules will result in permanent account termination.
  • Self-Exclusion: The account will be suspended for a specified period at the member's request.

Any valid balance in a permanently closed account — provided no rule violations are involved — will be refunded to the member once verification is complete.

11 Privacy & Data Protection

390k treats the protection of members' personal data as its highest priority. We use SSL encryption and advanced security technologies to keep your information safe. Your personal data is never sold to third parties.

However, your information may be shared in the following cases:

  • Legal Obligation: When required by a court or government authority.
  • Payment Provider: Information required to process transactions.
  • Fraud Prevention: With authorized partners to ensure security.

For more details, visit our Privacy Policy Visit the page.

12 Dispute Resolution & Contact

If you have a dispute or complaint, please contact our support team first. Most issues are resolved within 24–48 hours. If the matter remains unresolved, follow 390k's formal complaints procedure.

  • Live Chat: Via the chat icon at the bottom right of the site.
  • Email: support@390k.ws — responses are typically sent within 24 hours.
  • Complaints Portal: Log in to your account and go to the Support section.

390k investigates all disputes impartially before reaching a decision. All game logs and transaction records are retained and may be used as evidence when needed. 390k's final decision is binding.

Contact: For any questions or complaints, email us at support@390k.ws or reach us directly via live chat. We're always here to help.
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Open an account today under 390k's Terms & Conditions and take part in lottery, Sports Betting, and much more.

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