🔒 Privacy Policy

390k Privacy Policy — Your Data is Completely Safe With Us

390k is fully transparent about how we collect, store, and use your personal information. This Privacy Policy explains in detail how we keep your data secure and what rights you have.

Last Updated: January 2026
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Encryption
SSL 256
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Data Sales
None
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Transparency
100%
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Compliance
GDPR

How We Protect Your Information

A quick overview of the key pillars of 390k's Privacy Policy

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SSL Encryption

Every transaction and data exchange is protected by 256-bit SSL encryption, keeping hackers and third parties completely locked out of your data.

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No Data Sales

390k never sells your personal information to advertisers or third parties. Your data is used solely to improve our services and maintain security.

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Right to Erasure

You may request the deletion of your personal data at any time. Provided there are no legal obligations requiring its retention, we will process your request within the designated timeframe.

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Transparent Data Use

This policy clearly explains what data we collect and why — no hidden details. You will always know where your data goes.

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Secure Servers

Your data is stored on secure, international-standard servers. Regular security audits are conducted, and any threats are addressed immediately.

Your Consent Comes First

Your explicit consent is always obtained before any marketing communications or additional data collection. You can withdraw your consent at any time.

Welcome to 390k's Privacy Policy. When you use the 390k website or app, you share certain information with us. This policy explains how we collect that information, where we store it, and how we use it. We believe that respecting every member's privacy is the foremost duty of a responsible platform.

This policy applies to all 390k services — including the website, mobile app, live chat, email communications, and any other channel. By using our site, you agree to this Privacy Policy, so we encourage you to read it carefully in full.

In Short: We keep your data safe, never sell it, and never use it for anything beyond its intended purpose without your consent. For any questions, reach us at support@390k.ws.

01 What Data We Collect

390k collects information from you in several ways. Below is a detailed breakdown of what data is collected, why, and when.

Data Type Example When It Is Collected
Identity Verification Name, date of birth, national ID number During Registration & KYC Verification
Contact Information Email, mobile number, address At account registration
Financial Information Payment methods, transaction history During Deposits & Withdrawals
Technical Information IP address, device information, browser information Automatically upon visiting the site
Gaming Data Betting history, game preferences, session information During gameplay
Communication Records Chat logs, email correspondence When Contacting Support

We only collect information that is strictly necessary to provide our services. Collecting unnecessary data goes against 390k's policy. We never collect sensitive information such as your religion, political views, or ethnic identity.

02 How Your Data Is Used

390k uses your personal data only for specific, legitimate purposes. Each reason for use is clearly outlined below:

  • Account Management: Your identity and contact information are used to create, verify, and maintain your account.
  • Payment Processing: Financial information is used to process deposits and withdrawals successfully.
  • Security Assurance: Technical information is used to detect fraud, protect your account, and prevent unauthorized access.
  • Service Improvement: We analyze how you use the site to continuously improve your experience.
  • Customer Support: Chat and email records are used to resolve your issues and handle complaints.
  • Legal Obligations: Certain data is retained to comply with regulatory requirements.
  • Personalized Offers: To send you relevant promotions based on your preferences — but only with your consent.
Please Note: 390k never shares your data with third parties for marketing purposes. If you wish to stop receiving promotional emails, you can unsubscribe at any time from your account settings.

03 Data Retention & Retention Periods

390k retains your data only for as long as necessary — to provide our services, meet legal obligations, or resolve disputes. Once that purpose is fulfilled, your data is securely deleted.

  • Active Account Data: Retained for as long as your account remains active.
  • Closed Account Data: Retained for up to 5 years after closure for legal compliance purposes.
  • Transaction Records: A minimum retention period of 5 years is required under international financial regulations.
  • Support Chat Logs: Retained for up to 2 years for dispute resolution purposes.
  • Cookies Data: Between 30 days and 1 year, depending on the type.

Your data is stored in international-standard data centers with the highest levels of physical and digital security. After the designated retention period, data is permanently deleted in a way that cannot be recovered.

04 Who We Share Your Information With

390k never sells your personal information. However, under specific circumstances and subject to strict security agreements, certain information may be shared with the following parties:

  • Payment Providers: Only the minimum necessary information is shared with payment services such as bKash, Nagad, and Rocket for the purpose of processing transactions.
  • Identity Verification Agency: With authorized verification agencies as part of the KYC (Know Your Customer) process.
  • Legal Authorities: When compelled by a court order or government directive, only the specific data requested will be disclosed.
  • Security Partners: With authorized technology partners for fraud prevention and cybersecurity purposes.
  • Game Software Providers: Only the session data necessary to run the game is shared.
Know for certain: 390k never sells, rents, or shares your data with advertising agencies, data brokers, or any third party for commercial purposes.

All parties with whom data is shared are required to comply with 390k's privacy standards and may only use that data for the specified purpose.

05 Cookies & Tracking Policy

The 390k website uses various types of cookies. Cookies are small data files stored in your browser that help the site function more effectively. We use the following types of cookies:

  • Essential Cookies: Maintaining login sessions and ensuring security are essential — the site cannot function properly without them.
  • Functional Cookies: Remembers your preferences (language, theme) and delivers a personalized experience.
  • Analytical Cookies: To understand which pages are visited most — all data is completely anonymized.
  • Security Cookies: Helps prevent fraud and bot attacks.

You can disable all non-essential cookies through your browser settings. However, this may limit some features of the site. When you first visit the site, a cookie consent banner is displayed where you can accept or decline cookies according to your preference.

06 Your Privacy Rights

Every 390k member has important rights over their own data. We respect these rights and are committed to helping you exercise them:

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Right to Access

You have the right to know what personal information we hold about you.

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Right to Rectification

You may request corrections to any inaccurate or incomplete information.

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Right to Erasure

You may request the deletion of your data under certain conditions.

Right to Restrict Processing

You can request that your data no longer be used for specific purposes.

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Right to Data Portability

You have the right to receive your data in a machine-readable format.

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Right to Object

You can opt out of your data being used for marketing or profiling purposes.

To exercise any of these rights, email us at support@390k.ws. We typically respond to requests within 30 days. If we are unable to fully fulfill a request due to legal obligations, we will inform you clearly.

07 Child & Minor Protection

390k strictly does not serve anyone under the age of 18. We do not knowingly collect personal information from minors. If a parent or guardian becomes aware that their child has created an account on 390k, please contact us immediately.

Child Protection: If we discover that personal information has been collected from a minor, the account will be suspended immediately and all associated data will be permanently deleted.

Parents are advised to monitor their children's internet usage and use parental control software where necessary. Any child safety concerns can be reported directly to support@390k.ws.

08 Security Measures

390k employs industry-leading technical and organizational measures to protect your data. Our security framework operates on the following levels:

  • SSL/TLS Encryption: All site traffic is protected with 256-bit encryption, preventing anyone from intercepting data during transmission.
  • Two-Factor Authentication (2FA): An extra layer of security is available at login to protect your account from hijacking.
  • Firewall & DDoS Protection: Advanced firewall and DDoS protection are active on our servers.
  • Regular Security Audits: Independent third-party experts conduct regular security assessments of our systems.
  • Encrypted Database: Stored data is kept in encrypted form, so direct database access does not compromise its security.
  • Restricted Access: Only authorized personnel can access specific data, and all access is logged.

That said, no system on the internet is 100% impenetrable. You should stay vigilant too — use a strong password, avoid logging in on public Wi-Fi, and report anything suspicious to us immediately. Security is a shared responsibility.

Report a Security Vulnerability: If you discover a security vulnerability, please report it to security@390k.ws. We appreciate responsible disclosure.

09 Policy Changes & Updates

390k may update this Privacy Policy from time to time. Changes may be driven by new laws or regulations, technological developments, or service expansions. For any significant changes, we will notify you in the following ways:

  • Email Notifications: You will be notified of any changes to your registered email address.
  • On-Site Banner: You will be notified of any updates the next time you log in to the site.
  • Page Last Updated: The date of the most recent update will always be clearly displayed at the top of this page.

Continued use of the site after any changes takes effect constitutes acceptance of the updated policy. If you object to any changes, please reach out to us at support@390k.ws before closing your account.

10 Contact & Complaints

For any privacy-related questions, concerns, or requests to exercise your rights, contact 390k through the following:

  • Email: support@390k.ws — responses are typically provided within 24–48 hours.
  • Live Chat: Reach us directly via the chat icon at the bottom right of the site.
  • Complaints Portal: Log in to your account and submit a formal complaint through the Support section.

We take every request seriously and aim to respond within the timeframes required under applicable law, including GDPR. Your privacy is a commitment we uphold — not just a policy we follow.

Direct Contact: For privacy-related requests, please include "Privacy Request" in the subject line of your email so our team can respond promptly.
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